Privacy Policy

2.1 Information You Provide Directly

We collect information you voluntarily provide to us:

• Contact Information: Name, email address, phone number, company name, job title
• Account Information: Information provided when registering for services or creating an account
• Assessment Data: Responses to THCLI’s Organizational Risk Assessment™
• Communication Data: Content of emails, messages, or inquiries you send to us
• Payment Information: Billing address and payment details (processed securely through Stripe; we do not store full credit card numbers)
• Engagement Information: Information shared during diagnostic sessions, advisory work, or coaching engagements

2.2 Information Collected Automatically

When you visit our website or use our services, we automatically collect:

• Device Information: Device type, browser type, operating system, IP address
• Usage Information: Pages visited, time spent on pages, links clicked, referral source
• Location Information: Approximate geographic location based on IP address (not precise)
• Cookies and Tracking: Information stored via cookies, pixels, and similar tracking technologies

2.3 Information from Third Parties

We may receive information about you from:

• Service Providers: Payment processors (Stripe), email service providers, analytics platforms (Google Analytics)
• Business Partners: Referral partners or third parties who refer you to THCLI
• Public Sources: Publicly available information used to verify or supplement data you provide

3.1 Service Delivery

• Providing executive advisory, coaching, diagnostic, and organizational consulting services
• Delivering Risk Assessment results and diagnostic recommendations
• Communicating about your engagement and next steps
• Sending invoices, receipts, and service-related communications

3.2 Marketing and Outreach

• Sending marketing emails and newsletters about our services (you can unsubscribe anytime)
• Segmenting your email into relevant groups (e.g., risk-assessment-completers, leadership-operating-system-product) for targeted communications
• Conducting email nurture sequences based on your engagement with our content
• Inviting you to webinars, events, or new service offerings

3.3 Relationship Management

• Understanding your needs and personalizing your experience
• Improving communication and service delivery
• Following up on inquiries or engagement opportunities
• Managing client relationships and records

3.4 Legal and Compliance

• Complying with legal obligations and regulatory requirements
• Protecting against fraud, abuse, or security threats
• Enforcing our Terms of Service and other agreements
• Responding to lawful requests from authorities

3.5 Analytics and Service Improvement

• Analyzing anonymized and aggregated data from engagements to improve our methodologies, develop new frameworks, and enhance service quality
• Understanding which content and services are most valuable
• Conducting research and developing new offerings
• Measuring the effectiveness of our marketing

5.1 Service Providers

We share information with third-party service providers who assist us in operating our business:

• Payment Processor: Stripe (for payment processing)
• Analytics Provider: Google Analytics (for website analytics)
• Contractors/Consultants: Team members or contractors assisting with service delivery

5.2 Separate Client Data

5.3 Legal Requirements

We may disclose your information if required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.

5.4 Business Transfers

5.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

7.1 Access and Portability

You have the right to request access to your personal information and receive a copy in a portable format (such as CSV or PDF). To request a data export, contact support@thcli.com with “Data Export Request” in the subject line. We will provide your data within 30 days at no cost. Data exports include all information we maintain about you, including engagement records, assessment responses, and contact information.

7.2 Correction and Deletion

You have the right to request correction of inaccurate information and deletion of your personal information (subject to legal retention requirements).

7.3 Opt-Out of Marketing

You can unsubscribe from marketing emails by clicking the unsubscribe link in any email or by contacting us directly. When you unsubscribe from marketing emails, your email address is immediately marked as “unsubscribe” in our system and you will receive no further marketing communications.

7.4 Withdrawal of Consent

If you consented to processing of your information, you can withdraw consent at any time.

7.5 Objection to Processing

You can object to certain types of data processing, such as automated decision-making. To exercise any of these rights, contact us at support@thcli.com with the specific right you’re requesting in the subject line. We will respond within 30 days.

9.1 GDPR Compliance (European Union Residents)

THCLI complies with the General Data Protection Regulation (GDPR) for individuals in the European Union. All rights outlined in GDPR (including data access, correction, deletion, portability, and opt-out rights) are available to you. Standard Contractual Clauses are in place for transfers to non-GDPR jurisdictions.

9.2 CCPA/CPRA Compliance (California Residents)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request what personal information we collect and how we use it
• Right to Delete: Request deletion of personal information (with certain exceptions)
• Right to Correct: Request correction of inaccurate information
• Right to Opt-Out: Opt-out of the “sale” or “sharing” of personal information for targeted advertising
• Right to Limit Use: Limit our use of personal information to necessary purposes
• Right to Non-Discrimination: We will not discriminate against you for exercising your rights

9.3 Does THCLI Sell or Share Personal Information?

10.1 Cookies

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Marketing Cookies: Used for retargeting and advertising

10.2 Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling cookies may affect website functionality.

10.3 Do Not Track

Some browsers include a “Do Not Track” feature. THCLI does not currently respond to DNT signals, but you can manage your privacy preferences through browser settings.